Visit
Kone People Flow Studio
1200 Mobility Avenue
Chicago, IL 60601
United States
We are here to help
Contact Kone — Talk with a People Flow Advisor
Whether you need elevator selection help, maintenance planning or spare-parts guidance, share a few details and we will suggest a friendly next step.
Call & email
+1 (800) 556-5663
[email protected]
Advisor support for project teams nationwide
Hours
Mon–Fri: 8:00 AM – 6:00 PM CT
Sat: 9:00 AM – 1:00 PM CT
Sun: Closed (online inquiries welcome)
Before you write
Details that help advisors respond faster
Building profile
Note floors above grade, basement levels and whether passenger cars also carry furniture or medical beds. Approximate daily population and the busiest 15-minute window matter more than brochure speed claims when we estimate five-minute handling capacity.
Equipment age & pain points
List controller generation if known, monthly callback themes and any fire resistance or accessibility upgrades required by recent inspections. Photos of pit depth markings and machine-room layouts shorten the survey step.
Decision timeline
Share board meeting dates, lease commencements or clinical expansion milestones. Advisors can then propose modernization cutovers or new installation sequences that protect load bearing structure work already underway elsewhere on site.
If you are comparing full shaft replacement against in-shaft modernization, say so in the message. Many mid-rise projects keep existing guide rails when dimensional stability checks pass, while high-traffic offices sometimes justify new banks for destination control and higher rated loads (630–1600 kg typical passenger range). Also note whether regenerative or standby options are required for ESG reporting — we will sequence capacity fixes before green premiums when peak waits already exceed 30 seconds. We outline cost, downtime and fire resistance rating implications instead of pushing a single path.
Tell us how your building moves today
Share floors, daily traffic, elevator age and whether you need new equipment, modernization or service support. Most teams hear back within one business day with clarifying questions or a suggested site walk sequence.
- Traffic study and equipment matching for offices, residences, healthcare and retail
- Maintenance, spare parts and callback planning with realistic shutdown windows
- Cabin finish, handrail continuity and accessibility questions welcome
- Escalator incline and landing plate concerns for malls and transit connectors
Prefer phone support first? Call the studio line during business hours and mention whether your inquiry is about new construction, modernization or an active service agreement. Email remains the best channel for attaching shaft drawings or inspection reports.